Shipping

Shipping is free if your order is worth R1,000 or more. If your order is less than R1,000, shipping will be R89 and will be added to your order at checkout.

All our orders are shipped from our warehouse in Westville, Durban KZN.

If you live in a normal town or city, your order should be delivered to your door within 3 days of dispatch.

Please allow 5 days if you are in an outlying area.

We only ship orders locally in South Africa.

Once your order has been sent, you will get an email with your tracking number and a link where you can track the progress of your delivery.

Maintenance

The X14 is contructed of high-grade stainless steel. Like any other high end stainless steel tool, some rust may form if not properly maintained.

Your X14 should be periodically cleaned, dried and lubricated, especially if your tool has been exposed to saltwater or used in marine environments.

Simply rinse off with fresh water, dry and apply a light coat of oil.

Any knife edge can become blunt over time and with use. We recommend sharpening as required. The blade on your X14 can be sharpened using any standard equipment inluding whetstones, rods etc.

Sharpening angle should be 16 degrees each side.

Warranty and Returns

We offer a 30-day unconditional money-back guarantee. If for any reason you are unhappy with the product, simply return it its orginal condition for a full refund.

To return your order for a refund, please send us the details along with your order number to contact@terratac.co.za.

Please read the full refund policy

All TerraTAC™ Multitools come with a 12 month warranty against defects in material or workmanship (unless otherwise stated). If your product breaks under normal use, simply return it for a repair or replacement.

To make a claim under the warranty, please send us the details along with your order number to contact@terratac.co.za.

Depending on the situation, we may ask for the item to be returned.

Please read the full TerraTAC Multitool Warranty Policy

Yes! For added protection, you have the option to purchase an extended lifetime warranty.

The extended lifetime warranty is only valid if the purchase of the extended lifetime warranty is made before the standard 12-month warranty expires.

The extended warranty covers the same terms and conditions as the standard warranty.

Please read the full X14 EDC Multitool Warranty Policy

Questions about payments

We accept South African EFT/bank transfers. Simple choose "EFT" payment method when you check out. You will receive our banking details and an order number when you have completed your checkout. You will also recieve an email with all the details you need to make a payment for your order.

Please allow 1-2 working days for your payment to clear if you are paying from any bank other than FNB. Payments from FNB accounts will clear immediately.

You can pay for your order using any major debit or credit card using PayFast payment gateway. Simply select the "PayFast" payment method when checking out and follow the prompts.

Card payments clear instantly, allowing us to send your order out quickly.

You can pay for your order in 4 interest free payments by selecting the PayFlex paymet option at checkeout.

If approved, your order will be sent immediately, and you can enjoy your products while paying them off, interest free!