TerraTAC Multitool Warranty Policy

1. Warranty Coverage:

TerraTAC is committed to providing you with high-quality products. We offer a warranty in accordance with the Consumer Protection Act (CPA), ensuring your peace of mind and satisfaction.

The warranty provided by TerraTAC covers tools purchased for personal use only. It does not cover bulk purchases from auctions, government or customs clearance sales, second-hand markets, or flea markets with the intent to resell repaired or refurbished tools.

The warranty applies exclusively to the original or primary owner of the TerraTAC Multitool.

The warranty does not extend to accessories, sheaths, imprinting, colored coatings, tool finishes, cleaning, or sharpening services. TerraTAC will not assume responsibility for corroded or rusted tools, blunt blades, dirty tools, burnt tools, or welding damage to tools.

1. Standard Warranty:

  • TerraTAC Multitools come with a 12-month warranty against defects from the date of purchase.
  • If the Product exhibits any defects under normal use during the warranty period, we will either repair or replace it at our discretion.
  • The standard warranty is only valid fro 12 months starting the date of the initial purchase. The warranty period does not "reset" to the date of a repair or replacement. This means that the original warranty period remains in effect for the tool from the date of its initial purchase, regardless of any subsequent repairs or replacements.

2. Extended Warranty:

  • For added protection, you have the option to purchase an extended lifetime warranty.
  • The extended lifetime warranty is only valid if the purchase of the extended lifetime warranty is made before the standard 12-month warranty expires.
  • The extended warranty covers the same terms and conditions as the standard warranty.

3. Warranty Claims:

In the event of a warranty claim, please follow these steps:

  • Send an email to contact@terratac.co.za with the following details:
    • Your order number
    • A clear and concise description of the issue
    • Any relevant photographs or documentation

4. Bulk Orders and Warranty Claims:

For customers who place bulk orders, TerraTAC acknowledges that they may choose to resell our products. However, it is important to note that our standard 12-month warranty does not extend to the end customers of bulk order purchasers. In the event of a warranty claim, the end customer must return the product to the original bulk order purchaser.

The warranty claim process for bulk order purchasers is as follows:

  1. End Customer's Responsibility: If an end customer of a bulk order purchaser encounters an issue covered by the warranty, they must contact the original bulk order purchaser directly for assistance.

  2. Submission of Warranty Claim: The bulk order purchaser, who holds the original order number, is responsible for submitting the warranty claim on behalf of their end customer. They can do so by contacting TerraTAC directly through our designated warranty claim channels.

  3. Extended Lifetime Warranty: Customers have the option to purchase an extended lifetime warranty for added protection. However, the extended lifetime warranty can only be purchased by the end customer directly from TerraTAC. In this case, the extended warranty is attached to the end customer's specific order number.

It's important to note that the extended lifetime warranty cannot be purchased by bulk order purchasers and used to cover all units within a bulk order. Each end customer who wishes to have an extended lifetime warranty must purchase it individually for their respective units.

TerraTAC is committed to ensuring a seamless warranty claim process and providing excellent customer service to both bulk order purchasers and their end customers. If you have any questions or require further clarification regarding warranty claims and the extended lifetime warranty, please do not hesitate to contact us.

5. Return Process:

Depending on the nature of the warranty claim, TerraTAC may request that the Product be returned to us for inspection and assessment. If requested, please follow these return procedures:

  • TerraTAC will provide instructions on how to package and ship the Product safely.
  • Shipping costs associated with returning the Product will be the responsibility of the customer.
  • TerraTAC will evaluate the Product upon receipt and determine if it qualifies for warranty coverage.

6. Rust Prevention:

It is important to note that rust formation on TerraTAC Multitools are a natural occurrence and is not covered under the warranty. It is the responsibility of the user to prevent rust through adequate cleaning and oiling. To ensure the longevity of your tool and prevent rust, please follow these guidelines:

  • Periodically clean the tool with a mild detergent and warm water.
  • Thoroughly dry the tool after cleaning.
  • Rinse the tool with fresh water after exposure to saltwater and dry it promptly.
  • Apply a light coat of oil to the tool, especially if it has been exposed to saltwater or used in marine environments.

7. Warranty Exclusions:

The warranty coverage will be voided under the following circumstances:

  • Deliberate misuse or abuse of the TerraTAC Multitool beyond its intended use, including using it for testing or review purposes.
  • Any failure or damage caused by actions not consistent with normal use for which the tool was designed.
  • Instances of abuse, modification, theft, loss, or any unauthorized or unreasonable use of your tool.
  • Natural wear and tear such as wearing down of finishing, blunting of blades or tools.
  • Natural wear and tear of the spring or other components.

Please understand that over time, the spring in your TerraTAC Multitools may naturally wear out due to regular use. It's important to note that this wear and tear is considered a normal part of the product's lifecycle and is not indicative of a defect in materials or workmanship. Consequently, it is not covered by the warranty provided with this product.

Normal wear and tear is excluded from the warranty, and includes, but is not limited to, the gradual wearing down of finishing or coatings on the tool and the blunting of blades and tools due to regular use. These natural and expected signs of use and aging are not considered defects in materials or workmanship and are not covered under this warranty.

8. Limitation of Liability:

TerraTAC's liability under this warranty is limited to the repair or replacement of the defective Product. We will not be responsible for any consequential, incidental, or indirect damages arising from the use or inability to use the Product.

9. Conclusion:

TerraTAC values your satisfaction and stands behind the quality of our multitools. This warranty policy is designed to provide you with peace of mind and assurance in your purchase. If you have any questions or need to make a warranty claim, please contact us at contact@terratac.co.za.

Please note that this warranty policy is subject to change, and the terms in effect at the time of purchase will apply.